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Responsive virtual human technology (RVHT) is used in diverse fields (computer generated
forces, manufacturing, medicine, theater), but rarely (and only recently) for interaction
skills training. Yet interaction skills are usually critical. Specific situations
identified where improved interaction skills would be important include:
- Medical practitioners taking patient histories or interacting with children;
- Law officers handling crisis situations involving mental illness, trauma, or violence;
and
- Military officers interviewing refugees or settling stressed civilians.
This effort has addressed multiple research issues relevant for RVHT to reach the
sophistication required for robust interaction skills training. Important questions
that have been answered include:
- How is behavior modeled under normal conditions (i.e., a calm adult) and derivative
conditions (e.g., anger, schizophrenia, pain, childhood)?
- What expressions, gestures, movement, and other behaviors will users interpret as
serene, angry, schizophrenic, pained, or childlike?
- What skills can be acquired, practiced, and validated using RVHT? What is involved
in providing a convincing simulation of human interaction where acquired skills
transfer to a live environment?
The research results have exposed a range of additional training and educational
opportunities, such as interviewing risky behavior and presenting rare, traumatic
events. Combinations of RVHT-based training and instructor-led training offer significantly
reduced training development and delivery costs, and increased student throughput,
while maintaining training effectiveness and consistency.
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